Returns & Refunds

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, and full refund, your Packa Shack must in a suitable condition for us to be able to re-sell it, i.e. the same condition that you received it.  If it is damaged or stained with oil and / or dirt after trying it on your vehicle, you will not receive a full-refund.

Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless there is a fault (see below).
If the product you receive: (a) has been sent to you incorrectly due to fulfiller's error; (b) is damaged; (c) does not conform to its description; (d) is not fit for purpose; or (e) is not of satisfactory quality and is considered defective. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.

Any items returned to us as being faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to the sender and we shall be entitled to charge you for the return carriage costs via your original payment method. If your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.

Any items that you return to us are at your own risk. We therefore strongly advise all customers to take reasonable care when returning any items, for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at allie@packashack.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at allie@packashack.co.uk and send your item to:

24 Restalrig Square
Edinburgh
Scotland
EH7 6EZ

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:


24 Restalrig Square
Edinburgh
Scotland
EH7 6EZ


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.